Delivery & Returns

Delivery & Returns

If you do have a return please fill out the form here and choose "Returns" in the Subject: 

Returns Form

07853441356

Unit B, The Slope, Diamond Way, Stone, Staffordshire, ST15 0SD

Standard UK Delivery

Costs and timings

Standard UK delivery is £4.50 and free on orders over £100.

Standard UK delivery takes from 5 working days (we aim to deliver in 5 – 10 working days). The exact lead time depends on your postcode and availability of delivery slots at that time.

There are a small number of postcodes, usually in remote areas, where we cannot guarantee delivery within our usual time scale and a surcharge will be added to your order total. For these rates read our remote areas costs and timings.

Smaller Items

Smaller items are usually delivered within 5-7 working days, Monday to Friday 8am – 8pm.

Once your item has left our warehouse, we’ll send you an email with tracking information.

Large and Fragile Items

Large and fragile items, including furniture and mirrors will either be delivered by a specialist courier or direct from our approved suppliers.

Our chosen courier will book in by text message and email (2-3 days prior to delivery) providing you a three hour time slot to approve.

You must reply to confirm this delivery date for your delivery to scheduled. If you fail to respond and confirm you will be offered a different delivery slot which will be for a later date.

If you have specific delivery instructions for the driver (e.g. leave with a neighbour or in a safe place) please contact the team on info@teddybeau.com or call on 0800 6349236.

On the evening before your delivery you will receive a text message to narrow your am or pm slot down to a 3-hour window.

What to expect on the day of delivery

You will receive a courtesy call up to 30 minutes prior to delivery. Our courier will take your item(s) to a downstairs ‘room of choice’.

You must be home to accept delivery and items will need to be signed for. If no-one is home the courier will attempt to delivery a neighbour then return your items to the depot for a new delivery date to be agreed.

We advise you inspect items with the driver still present so if there are any issues present the item will be taken away with the driver and you won’t be left with a large item waiting for replacement.

Why is my delivery time longer than expected?

We work with specialist fragile and furniture couriers to ensure your order is delivered to you as quickly and safely as possible. Unfortunately, with large and fragile items it is not possible for us to deliver using express services without a high risk of the item reaching you damaged.

We also work with various approved suppliers, who help us offer you a wider range of products. These suppliers may offer different delivery times and options. 

Please wait until your delivery due time has passed before contacting the team.

Delivery to remote areas

Deliveries to remote areas may sometimes take more than 10 days; this is due to limited carrier availability in these areas. Our carrier will call you to arrange delivery after you’ve placed your order. We cannot guarantee 10 day delivery for these zones, nor can we expedite delivery. 

These postcodes include: 

Scotland Postcodes: EH, DG, FK, G, KA 1-26, 29, 30, KY, ML, PA 1-19, TD, AB, DD, IV 1-28, 30-32, 36, 40-49, 52-56, 63, KW 1-3, 5-14, PA 21-38, PH 1-26, 30-41, 49-50

Wales Postcodes: LL, LD, SY16-20, 23-25, SA, CF, NP

North East Postcodes: NE, CA

North East Postcodes: NE, CA

London (Congestion Surcharge) Postcodes: W1, W2, W8, W10, W11, NW1, WC1, WC2, EC1, EC2, EC3, EC4, E1, SW1, SW3, SW7, SE1, SE11

Help with my delivery

If your delivery is overdue, or your items have been accidentally damaged in transit, or for any other queries, call our customer services team for assistance on 08001073664 (9-5:30pm weekdays) or email customerservice@homelia.com

If your order is being delivered by one of our approved suppliers and it’s overdue, please contact our Customer Services team who will be able to contact the supplier on your behalf. Please note though, that the opening hours of our contact centre may be different to those of the supplier so we may not be able to give you an immediate response.


Cancellations and returns

We’re sure you’ll love your Teddy Beau purchase once received, however, if you don’t you can return it to us for a full refund or exchange within 14 days of delivery.

To cancel or return your order, please email us at info@teddybeau.com.

You are responsible for the re-packaging of returning item.

Returned items must be in a resalable condition and you are responsible for their safe return including the cost of postage. We can collect for a pre-agreed fee or you can arrange to return items yourself. This fee will be deduced from your refund.

Please make sure you have checked the dimensions of all of the products you wish to order to ensure access is not a problem during delivery. Any item returned to us with the courier for this reason will be charged return carriage, and this charge will then be deducted from your refund. If you are unsure of how the item will be packaged or would like any help with this please feel free to contact customer services.

It is the buyers responsibility to ensure that items are adequately packaged in order to avoid damage on return.

Our returns address is:

Unit B, The Slope, Diamond Way, Stone, Staffordshire, ST15 0SD

Your refund will be processed once your item is received back at the warehouse in a resalable condition.

Damaged Items

We quality check each and every item before dispatch, and ask you also inspect the item as soon as it is delivered to you. In the rare case an item is delivered with any imperfections or damage we ask you let us know within 24 hours of receiving it.

We regret that beyond this time, due to circumstances beyond our control we may be unable to process your request.

When contacting us regarding a damaged item please provide as much information as possible.

If a product arrives damaged, or there is an issue which cannot be resolved with either a full replacement or replacement parts, Teddy Beau will collect the items free of charge and issue a full refund. Further reductions to the refund may be made if the item shows signs of use or damage.

How long will my refund take?

We will process your refund once your items have been received back in our warehouse and the return has been processed. This will take no longer than 14 days. For security reasons, we are only able to refund the original method of payment used when purchasing the product.

If you used PayPal to pay for the order, your money will go back to your PayPal account balance.

Self assembly

When you receive goods that require assembly, prior to installing, it is very important that you check the instructions and any parts listed to ensure that you have all the relevant parts and that you can fit the product in strict accordance with the manufacturer’s instructions.

We cannot refund products that have been wrongly fitted or be responsible for any consequences of miss-fitting our products. We strongly recommend that you employ only qualified and experienced joiners and electricians to install our products.

Contacting Teddy Beau

info@teddybeau.com |

0800 6349236